Superglue
Superglue is a partner engagement solution designed to enhance partner experiences and increase business ecosystem revenue. Superglue tells your partner team who to engage with, when and how. This happens when e.g. a new partner needs to be enabled, when there is a co-selling opportunity with an existing partner, or when a dormant partner should be reactivated. With the Superglue app for Slack installed, users enjoy a seamless experience where they don't need to constantly log into Superglue. Real-time notifications regarding new contacts or tasks are pushed directly into Slack. This includes information about the use case, the assigned partner manager, and details about the person they're interacting with.The integration further enhances convenience by providing a link to the Salesforce contact overview of the person involved. This helps users ascertain whether the interaction aligns with their use case.Additionally, users have three interaction options. Firstly, they can customize messaging; by clicking the provided link, they are taken to Superglue where they can review, customize, and approve the pre-drafted email. Secondly, for standard interactions, users can approve messages directly from Slack. Lastly, users have the option to discard any contact if they deem it necessary.Everything takes place within Slack, with the only need to log into Superglue arising when users want to make changes to their journey or similar tasks.Setting up Superglue is quick and straightforward, integrating with various additional tools next to Slack, such as Salesforce, Crossbeam, and Gmail in under 10 minutes. Users can craft specific engagement journeys from blueprints provided by Superglue, tailored for various use-cases.
Permissions
Superglue will be able to view:
Superglue will be able to do:
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General
Developer
Cyver Technologies Inc. (DBA: Superglue)
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Superglue will retain personal data we process on behalf of our Members for as long as needed to provide services to our Members and in accordance with our agreements with our Members. Superglue will retain personal data we process about Member Personnel for as long as we have a legitimate business purpose to do so. If you wish to cancel your account or request that we no longer use your information to provide you services, you may delete your account. Please note, that Superglue may retain your personal data for longer where there is a legal obligation, contractual, or legitimate interest, including resolving disputes and enforcing our agreements and rights, or if it is not technically reasonably feasible to remove it, unless these interests are overridden by the individual’s fundamental rights; in those cases data will be removed once it is no longer needed for those purposes. Consistent with these requirements, we will try to delete your information quickly upon request. In addition, we do not provide access, transfer, change, or delete information from our servers’ files where that right adversely affects the rights of others.
Data archiving and removal policy
Customers have the possibility to archive journeys by themselves via the Superglue UI at any time. After a customer contract has ended, any customer data will be removed from Superglue after 30 days unless data is required to have longer retention periods e.g. for legal or billing purposes.
Customers that have specific data archival/removal needs can contact their Superglue contact person or [email protected] to address those. Requests for data to be deleted are handled within 2 business days, via [email protected] or their Superglue contact person.
Data storage policy
Customer data is stored in an encrypted cloud storage on Heroku. Superglue employee access to production is guarded by an approval process and by default is disabled. Production access is reviewed by the security team on a case by case basis.
Information is be stored throughout its existence in an environment suited to its format and security classification, to ensure its preservation from physical harm or degradation and its security from loss or unauthorized access.
Data center location(s)
United States
Data hosting details
Cloud hosted
Data hosting company
Heroku
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
SOC attestation
GDPR commitment
Data deletion request procedure
Customers have the possibility to archive journeys by themselves via the Superglue UI at any time. After a customer contract has ended, any customer data will be removed from Superglue after 30 days unless data is required to have longer retention periods e.g. for legal or billing purposes. Customers can also request for data to be deleted within 2 business days, via [email protected] or their Superglue contact person.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2022-11-17
Executive summary is available to potential customers upon request
yes
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no