Chatspell
Chatspell makes it effortless to communicate with your website visitors. This ideal solution enables you to chat with your web visitors directly in Slack. By using this tool, you can interact with your visitors, enhance conversion rates, address queries, and support issues, and offer direct customer assistance, all from within Slack.
Permissions
Chatspell will be able to view:
Chatspell will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Chatspell
Company headquarters location
Germany
Terms of service
Privacy & data governance
Data retention policy
By default, all data collected by Chatspell is kept indefinitely.
User data collected:
- Email - for sending notifications about account
- Full name - for billing purposes
Websites-related data collected:
- Website domain - for identification
- Visitor name - for identification
- Visitor email - when visitor is gone, agent can communicate directly by email
- Visitor device user-agent property - agent can see what device visitor is using
- Visitor IP Address - for localization feature - agent can see from what country visitor is coming from
Other informations are described here: https://app.chatspell.co/terms
Data archiving and removal policy
We archive user data that is no longer required for active use but may be needed for future reference or compliance purposes. We identify and move such data to a separate storage location from the production VPS server.
Users can request the deletion of their data at any time by contacting us through our support channels ([email protected]).
Other informations are described here: https://app.chatspell.co/terms
Data storage policy
All user data collected by Chatspell is stored on a Virtual Private Server (VPS) located in a secure data center.
We perform daily backups of all user data on the VPS server to ensure the availability and recoverability of the data in the event of a system failure or data loss.
Access to user data on the VPS server is strictly controlled and limited to authorized personnel only. We follow the principle of least privilege, ensuring that only those who require access to the data can access it.
Other informations are described here: https://app.chatspell.co/terms
Data center location(s)
Germany
Data hosting details
Cloud Hosted VPS
App/service has sub-processors
no
Certifications & compliance
Data deletion request procedure
If requested by the Customer, the Data will be deleted directly from the MySQL database, including saved conversations, messages etc.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no