Outscale.ai
Outscale.ai allows sales people to find any document or slide from their vast sales library by simply asking a natural language query from their Slack interfaces. The app works by creating a deep searchable index of all its content files while maintaining full privacy. Disclaimer: Our app uses LLMs to find and recommend the right content and as such is susceptible to inaccurate responses at times. However, we do everything possible to ensure such incidents are rare.
Permissions
Outscale.ai will be able to view:
Outscale.ai will be able to do:
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General
Privacy & data governance
Data retention policy
We retain user data, including search queries and interaction logs, for as long as necessary to deliver our AI-powered search functionality and optimize the user experience. Data is stored for a maximum of 30 days, unless otherwise required by law or agreed upon with the user. Regular reviews are conducted to delete data no longer needed for active services.
Data archiving and removal policy
User data from connected systems like Google Drive is archived when it is no longer actively required but may be needed for legal, compliance, or auditing purposes. Archived data is securely stored and access is restricted to authorized personnel. Upon user request, or at the end of a data retention period, data is permanently deleted from our systems within 30 days, unless legal obligations require otherwise.
Data storage policy
All data is securely stored in cloud provider’s data centers (e.g., AWS) with encryption applied both at rest and in transit. Data from connected services (e.g., Google Drive, SharePoint) is accessed securely using OAuth or other approved authorization mechanisms, and is never stored beyond the period necessary for processing user queries or till the time the user has as account with us. We implement robust access controls to ensure that only authorized personnel can access data, and we regularly audit our infrastructure to ensure security and compliance with industry standards.
Data center location(s)
United States
Data hosting details
Cloud-hosted
Data hosting company
AWS
App/service has sub-processors
yes
App/service uses large language models (LLM)
yes
LLM model(s) used
text-embedding-3-small, gpt-4-turbo, rerank-english-v3.0
LLM retention settings
Data sent to OpenAI and Cohere is not stored after processing. Both providers do not retain data for training or long-term storage. Queries are temporarily cached for processing and deleted after use, adhering to their retention policies.
LLM data tenancy policy
Our application ensures data isolation between users. Data sent to OpenAI and Cohere models is processed independently and not shared between users. No user data is retained by the LLMs beyond the query's scope, ensuring strict tenant separation.
LLM data residency policy
Data processed by OpenAI and Cohere models follows their data residency policies. While we do not control data residency during LLM processing, both providers comply with global privacy standards, including GDPR, ensuring data is handled securely.
Certifications & compliance
Data deletion request procedure
Our procedure for handling data deletion requests is straightforward and compliant with relevant data privacy regulations (e.g., GDPR). Users can submit a data deletion request via our support channels or within their account settings. Upon receiving a valid request, we initiate the deletion process, which includes removing all relevant data from our databases, LLM processing logs, and any third-party systems (e.g., Google Drive) that we integrate with. The process is completed within 30 days, and the user is notified once deletion is confirmed. Backup copies are also purged in accordance with our retention policies.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no