InMoment
With InMoment (formerly Wootric), you can capture customer feedback using NPS (Net Promoter Score), CSAT, and CES (Customer Effort Score) microsurveys. Survey users inside your web or mobile app, via email, Intercom Messenger, or SMS. Share survey responses with your entire team in real-time with our integration for Slack. You can set up rules to route feedback to different channels. For example, send promoters to marketing, and detractors to a support or success team.* Share scores and customer feedback to any Slack channel
* Pass important customer data with the response for context
* Send promoter, detractor, or passive feedback to any channel
* Quick and easy setupInMoment makes it easy to align your teams around improving customer lifetime value. Close the loop with customers and use Voice-of-the-Customer data to improve retention, prioritize new product features, and activate brand advocates.
* Pass important customer data with the response for context
* Send promoter, detractor, or passive feedback to any channel
* Quick and easy setupInMoment makes it easy to align your teams around improving customer lifetime value. Close the loop with customers and use Voice-of-the-Customer data to improve retention, prioritize new product features, and activate brand advocates.
Permissions
InMoment will be able to view:
InMoment will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
InMoment (formerly Wootric)
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
By default, InMoment will retain all data for the lifetime of your account. InMoment does not delete data unless requested by customer.
Data archiving and removal policy
InMoment (Wootric) does not delete data unless requested by customer.
Data storage policy
Data is stored at rest encrypted. We don't share data with 3rd party.
Data center location(s)
United States
Data hosting details
Cloud hosted
Data hosting company
GCP and Azure
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
Privacy Shield notice
Data deletion request procedure
Self service through API or by opening a ticket [email protected]
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2020-05-29
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Okta, Google, Azure Active Directory, SAML
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no